Frequently Asked Questions

+Where can I purchase your products?

Click here for our Store Locator.

+I’m interested in having Follow Your Heart sponsor our event. How do I do that?

Visit this link to submit your request.

+Is Vegenaise pronounced “VEDGE-en-aise or VEE-gan-aise?

When we first invented Vegenaise in the early 70’s, the word “vegan” was not widely recognized. We named it Vegenaise (pronounced “VEDGE-en-aise) for “vegetarian mayonnaise”. But today, with so many vegans enjoying our product, we really think that Veganaise (pronounced “VEE-gan-aise) is a great name too. So, call it whatever you like!

+Are your products available outside of the United States?

Yes! Our products are available in Canada under the Earth Island brand and in the following countries under the Follow Your Heart brand: UK, Australia, New Zealand, Sweden, Ireland, Iceland, Denmark, Norway, France, Spain, Hungary, Slovakia, Mexico, Costa Rica, El Salvador, Honduras, Panama, Bermuda, Haiti, Malaysia, and Israel.

+Do you have any job openings?

Please feel free to send your resume to info@FollowYourHeart.com and we will contact you if we have a position available.

+Do you offer coupons for your products?

We do offer coupons! Send us an email to info@FollowYourHeart.com with your address and we will mail some out to you.

+Are your products non-GMO?

Yes, all of our products are non-GMO. When possible, we ensure every ingredient is compliant with the Non-GMO Project standards.

+Are your products Organic?

Many of our products are certified Organic, and many more are made with organic ingredients. You can view our list of certified Organic products here.

+Does Vegenaise need to be refrigerated? What if I leave it out?

The ideal temperature range for Vegenaise is refrigerated at 36-41°F. Vegenaise may remain unrefrigerated (up to room temperature) for 24 hours. However, it is recommended you store Vegenaise on the door of your refrigerator, or anywhere in the refrigerator away from the fan. It should never be frozen. If Vegenaise is stored too cold, the emulsion can break, and separation can occur.

+How long does Vegenaise® stay fresh once it’s been opened?

Vegenaise is good until the Use By date printed on the side of the jar, whether opened or unopened.

+Can your cheese be frozen?

  • Shreds & Parmesan – If frozen within its shelf life, it can be used for up to six months past the Use By date.
  • Made with Organic Soy Blocks – Shred first then freeze.
  • Soy-Free Slices and Blocks – We don’t recommend freezing the soy-free Slices and Blocks as the texture can be compromised.
  • Cream Cheese and Sour Cream – We don’t recommend freezing the Cream Cheese and Sour Cream as their texture can be compromised.

+Do you have any tips for making VeganEgg scramble?

  • Make sure you are using ICE cold water (at least as cold as 40°F or 4°C)
  • Pour VeganEgg/water mixture into a non-stick pan large enough to form a thin layer (up to ½” thick max.)
  • Make sure the pan is hot before adding the mixture. The VeganEgg should bubble up when it’s poured into the pan
  • Stir the VeganEgg as soon as it hits the pan and then continue to stir intermittingly (around every minute). Do not over stir the VeganEgg; the mixture needs sustained contact with the heated pan to form the curds
  • Cook it for 7-9 minutes. Curds can form quickly, but they need to cook for 7-9 minutes to ensure they firm up to an eggy texture.

+Do you have any tips for baking with VeganEgg?

When baking with VeganEgg, we recommend that you reduce the amount of water used for each VeganEgg in the recipe. These are general baking guidelines. Individual recipes may vary:

  • If recipe calls for 1-2 ’eggs’, then use 5 Tbsp ice cold water per VeganEgg
  • If recipe calls for 3+ ’eggs’, then use ¼ Cup ice cold water per VeganEgg

+Are your products Vegan?

Yes, all of our products are vegan.

+Are your products Gluten-Free?

Yes, all of our products are Gluten-Free.

+Do your products contain corn?

Some of our products do contain ingredients derived from non-GMO corn. If you have questions regarding specific products, please email info@FollowYourHeart.com and we will be able to help you.

+Why did you add soy to VeganEgg?

We understand that many people with soy allergies came to love VeganEgg. The switch to soy was not an easy one for us. We lost our supplier of algal, which was the main ingredient in VeganEgg. In order to keep VeganEgg on shelves, we had to act quickly and found an organic soy milk powder that functions the same as the algal and adds an additional gram of protein to each serving.

We are still actively testing and researching new ingredients so that we may one day re-introduce a soy-free VeganEgg into the market.

+Do your products contain peanuts and tree nuts?

All our products are free of peanuts and tree nuts (except for coconut). We do manufacture products that contain coconut.

The Allergen Chart for all our products is available here. You can also browse our Facility Allergen Chart, which includes information on the presence of allergens in the facilities and on the manufacturing lines where our products are made.

+Are your products run on shared lines with allergens?

Some of our products are run on shared lines with allergens. We understand the seriousness of allergen control, and our facilities have strict Allergen Programs in place, which you can view as part of our Product Allergen Chart available here.  You may also consult our Facility Allergen Chart, which includes information on the presence of allergens in the facilities and on the manufacturing lines where our products are made.

+Are your products Kosher?

All of our products are certified Kosher Parve by KOF-K (https://www.kof-k.org/) except for our Balsamic dressings and sauces. Our Soy-Free Slices and Blocks are certified Kosher Parve by Balkan Kosher (https://www.balkankosher.com/).

+I heard that your company is Zero Waste Certified. What does that mean?

Our manufacturing facility has met a strict set of guidelines outlined by Green Business Certification Inc (GBCI) which includes diverting at least 90% of overall waste from landfills and implementing other systems to limit our impact on the environment. We first achieved Zero Waste Gold level status in 2016 by diverting 97% of our waste from landfills through composting, reusing, reduction, and recycling. Since then, we have maintained >97% waste diversion in addition to our comprehensive sustainability and waste management program spanning many facets of production, including processing, sanitation, employee education, community outreach and even on-site gardening. We are proud of all our employees that work every day to maintain our Zero Waste certification and proud to be the first plant-based food manufacturing facility in the US to achieve this certification. You can learn more about our efforts here.

+Your products say, “Powered by the Sun”. What does that mean?

Most Follow Your Heart products are made in our own unique, solar-powered manufacturing facility called Earth Island, located just a few miles north of the original Follow Your Heart café. In keeping with our mission and values, every effort was made to incorporate the maximum conservation of resources into the design of Earth Island, including skylights, energy efficient lighting systems, environmentally-friendly refrigeration, and native landscaping. The crowning achievement in these efforts is a full array of solar panels on the roofs of our buildings that offset over 70-80% of our energy usage. To learn more about our solar-powered manufacturing facility, click here.

+What is your Modified Food Starch derived from?

  • The modified food starch in our Soy-Free Slices & Blocks is derived from corn and potato.
  • The modified food starch in our Soy-Free Shreds is made using corn and potato.
  • The soy-based Made-with-Organic cheese blocks do not contain any modified food starch.
  • The modified food starch in our Parmesan Style Shredded cheese is made using potatoes
  • The modified food starch in our Parmesan Style Grated cheese is made using potatoes and corn

+What is Carrageenan and is it safe?

We know that our customers expect us to use only the highest quality and healthiest ingredients available, and we do everything we can to meet those expectations. We feel confident in the ingredients we use and their alignment with our mission to make clean, healthy vegan foods.

Carrageenan is an ingredient derived from red seaweed that works as a thickener in foods. It is essential for the texture of VeganEgg and some of our cheeses.

Based on our extensive independent research, we have found that most of the concerns being raised about carrageenan are based on studies of “degraded” carrageenan, or poligeenan, and not the food-grade carrageenan that we use. Also, the most recent studies of food-grade carrageenan and the studies of carrageenan on humans showed no inflammatory or toxic impact on human intestinal cells. A summary of our research is available here. Of course, if you have a sensitivity or intolerance to carrageenan, we do not recommend eating it.

+I’ve heard that Canola Oil is bad for you. Why do you use it in your products?

We take the quality of our ingredients very seriously and only use ingredients which are aligned with our mission to produce wholesome, pure foods. Canola oil is completely safe for human consumption, and the canola oil we use in our products, unlike most canola oil, is not genetically modified (GM). Health-conscious consumers should be aware that most of the canola oil currently on store shelves is modified to be herbicide resistant (herbicide-resistant GM canola or Roundup Ready Canola was introduced in 1995) and, unless the oil is verified non-GMO by a third party like the Non-GMO Project, an ingredient listing of “canola oil” or even “non-GMO canola oil” should be considered GM or possibly contaminated with GM material.

Also, we only use expeller-pressed canola oil, which is not solvent-extracted like most canola oil is. Most canola oil is extracted from the seed using hexane, and during this process, is exposed to high temperatures. Expeller-pressed canola oil, however, is not exposed to this heat and better maintains the integrity of its fatty acid profile. Expeller-pressed, non-GMO canola oil is a rare and premium oil, but our research has shown us that this is the only canola oil that is up to our, and our customers’, standards.

+Why do you use Palm Oil?

We are very aware of the deforestation of thousands of acres of orangutan habitat in Southeast Asia for palm oil farms. We’re very mindful about where our Palm Oil comes from and only use palm oil from certified Rainforest Alliance (RA) farms (not to be confused with RSPO certified).

We source our Palm Oil from sustainable, family-owned cooperative farms in Central and South America, which are not orangutan habitats. We work with our suppliers and Rainforest Alliance to verify that the palm oil we use does not contribute to the suffering of any animals. We also make sure none of the farms we purchase from are contributing to deforestation. We are passionate about the ethical nature of our ingredients and devote resources to educating the public on palm oil farming.

You can find out more about our palm oil here.




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Follow Your Heart believes that a better world begins with better food choices. We make Vegenaise, the best vegan cheeses, and other delicious and innovative plant-based alternatives.

Follow Your Heart®, Earth Island® Vegenaise®, Vegan Gourmet®, Rocket Cakes® and VeganEgg® are registered trademarks of Follow Your Heart®/Earth Island®